SLR Unicom

Unified Communications Consultancy (Enterprise)

Technology beats at the heart of your enterprise business. It has undeniably become a critical element that helps you to power your growth and sustain your competitive advantage. But what you may not have predicted is the ever intensifying complexity that comes from managing multiple service providers, at multiple and varying service levels.

SLR UNICOM provides consultancy and managed services to enable enterprises to accelerate the success of their UC implementation, but we recognise that this explosion in communications options has become a headache for many businesses. A myriad of voice and data messaging solutions, on the mobile devices and fixed telephones, makes it difficult for employees to know exactly which communication method is most effective.

But with so many options and opinions it can be difficult to know where to start. Our Unified Communications (UC) experts provide a clear, agnostic view of the ‘state-of-evolution’ in UC, and are dedicated to finding innovative ways to drive your staff productivity to the next level and positively transforming the experience of your customers and partners that interact with them.

Transitioning from an existing end of life PABX solution does not have to been painful or budget breaking. We’ll help you scope and locate a modern-day digital solution that will allow you to take control and maximise the advantages of the exciting new capabilities Unified Communications brings to the modern workforce. Through analysis and enablement, we will make sure you achieve an early return-on-investment and achieve high levels of user adoption and satisfaction demonstrating business value.

Our Approach - AccelerateUC for Enterprise

AccelerateUC for Enterprise is our unique methodology, designed to enable our customers to optimise the success of their UC deployment. It’s well proven framework ensures that UC projects begin with and stay aligned to clear and achievable objectives through all stages, through to realisation of benefits.

For each of the 5 major stages of your UC implementation we will enable the following:

Setting Direction

By understanding the way the business needs to operate, we define the service and performance parameters across the business resulting in a clear statement of business requirements – linked to the objectives of the investment.

Tendering Process

We inform the tendering process, working closely with your procurement team, enabling you to select the solution and vendor that best meets your need, and ensure that you achieve optimal value / cost proposals. We know the market and can help you negotiate the best commercials.

Implementation

We provide independent expertise and project management that is looking after your best interests, acting as your “expert witness”. We can work with your selected implementation partner, whether form the solution vendor or other 3rd party, ensuring that you get the right quality of solution and user adoption to drive the productivity gains required to deliver the targeted business benefits.

Monitoring

UC is a complex offering, and its successful deployment requires everything to work correctly, from the end-user devices and applications, to the underlying network performance. We supply a lightweight solution capable of monitoring the end-to-end, end-user performance. This, in the hands of our expert staff, enables us to ensure performance against agreed SLA’s, keeping vendors honest, at the same time quickly identify and action issues such as degradations and outages.

Benefits Realisation

Using our expertise and experience to review performance, we identify improvements in all aspects, from user training to drive adoption, configuration changes to deliver improved usability and capabilities, to technical performance to ensure sufficient performance at the end-user – all designed to ensure delivery of benefits, not just for the initial project, but also on an ongoing incremental basis.

In addition to the above, high impact, high value consultancy, we also offer a range of supplementary managed and outsourced services, including the setting up of initial configuration, ongoing management of your UC service (e.g. adding users, removing users, moving users, changing user features etc.).

Because we use an optimum blend of on-shore and off-shore resources we are confident that we can deliver the best end-user experience for your employees, whilst lowering your cost of ongoing support.

Accelerate ROI from UC Investment:
  • Faster Time to Deploy
  • Higher user adoption
  • Lower total cost of ownership of UC
  • Greater future-proofing of UC platform to meet changing needs
Improve Customer Loyalty and Retention:
  • Improve customer experience -> improved customer satisfaction (CSAT, NPS)
  • Improve contact centre staff productivity and morale

Because we specialise in UC, unlike the big consultancies we don’t try to compete on everything. Our consultants have many years of UC experience – we don’t supply generalists.

Unique Process Framework (AccelerateUC)

  • Ensures alignment between corporate values, objectives and implemented solution

Business Outcome driven approach

  • Outcomes for the client are our top priority. We offer clear and transparent pricing, and where possible fixed pricing
  • We are willing to come with an offer that demonstrates a shared outcome

Cost Effective

  • Managed / Outsourced Services / Resource Augmentation
  • Optimum balance of on-shore / off-shore resources
  • Leverage automation techniques where possible to reduce manual effort
  • Competitive rate cards

Combine an entire ecosystem of technologies and solutions to enable new ways of working in a digital business environment.

Unified Communications solutions that enable your business to adopt a more collaborative, flexible and anytime-anywhere real-time working environment.

Explore Our Domains

Higher Usage Adoption
Faster Time to Value
Lower Cost to Deploy
Faster TIme to Deploy
Reduced TCO
Mobile App Development