We’ve based iTOM on a highly flexible Intelligent Business Process Management System (iBPMS), allowing business rules to be rapidly defined and quickly changed. With simple creation of screens / portals, flexible routing of workflow and high levels of integration possibilities, you will be able to monitor the performance of every part of order management process via self-service analytics, dashboards and reporting.
Incorporating real-time escalation management should any function within the process not perform to predefined targets of SLA’s, iTOM permits new IoT products and services to be quickly defined through configuration whilst enabling dynamic process orchestration, based on a product Catalogue and order data information business rules driven framework.
iTOM can be integrated into your own BSS / OSS systems and your partners’ systems. This gives you complete visibility across the entire process, so you can identify and eliminate delays and bottlenecks, identify common error hotspots and eliminate them, and reduce manual effort such as the rekeying of core business data. This accelerates the entire process whilst reducing the administrative burden on human resources.
Requiring less technical maintenance and resources, your business analyst can configure self-service analytics, so iTOM is easy to adapt for new offerings, markets, channels or new suppliers and partners.